Refund policy
Return and Refund Policy
At Alevia, customer satisfaction is important to us. Purchases made directly through our website are covered by our 90-Day Money Back Guarantee, subject to the conditions below.
90-Day Money Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 90 days of the confirmed delivery date.
To request a refund, contact us at support@alevia-store.shop and provide your order number and the email address used to place the order.
We may request additional information reasonably necessary to verify your purchase and process your request.
For eligible satisfaction guarantee claims, customers are generally not required to return empty bottles unless specifically requested by our customer support team.
The guarantee is intended for genuine personal-use purchases. We reserve the right to refuse refund requests involving suspected fraud, abuse, repeated refund claims, unusually large quantities, reseller purchases, or other misuse of this policy.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact support@alevia-store.shop as soon as possible.
We may request photographs of the product, packaging, or shipping label before providing a replacement or refund.
Refund Processing
Approved refunds will be issued to the original payment method.
Financial institutions and payment providers may require additional processing time before the refunded amount appears in your account.
Shipping fees, customs duties, taxes, and other third-party charges are generally non-refundable unless the issue resulted from an error on our part.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
For all return and refund inquiries, contact: