Shipping policy
Shipping Policy
Alevia works to process and ship orders as quickly as reasonably possible.
Order Processing
Orders are typically processed for shipment within 24 business hours after successful payment and verification.
Processing may take longer during weekends, holidays, unusually high order volumes, or security reviews.
Estimated Delivery
Most US orders are expected to arrive approximately 3–5 business days after dispatch.
Delivery times are estimates and are not guaranteed.
Weather, carrier delays, incorrect addresses, remote locations, high shipping volume, and other circumstances outside our control may affect delivery.
Tracking
Tracking information will be provided when available.
Please allow time for the carrier's tracking system to register and display the first scan after shipment.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate delivery address.
If you notice an error, contact:
as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the carrier.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, contact us with your order number and relevant information.
We may request photographs or carrier information before providing an appropriate resolution.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, building management, and the carrier.
If you still cannot locate the package, contact our support team.
International Shipping
Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other local charges unless otherwise stated during checkout.
For shipping assistance: